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Frequently Asked Questions
What is the difference between professional monitoring and self-monitoring?
Professional monitoring is a service where a third-party company monitors your security system 24/7 and dispatches authorities in the event of an alarm. Self-monitoring means you are responsible for monitoring your system and contacting authorities yourself.
How long does it take to set up the security system?
The security system can be set up in just 5 minutes. It comes ready to use out of the box, and your home will be monitored as soon as setup is complete.
Can I use my mobile device to monitor my home?
Yes, you can use your mobile device to monitor and manage your home from anywhere.
Does the security system work with other smart devices?
Yes, the Prima Security Kit features connectivity with all Z-Wave devices. This allows you to control lights, open your garage door, control your HVAC, and more, all in one place.
Do I need a contract for the security system?
No, there is no contract required for the security system. You can pause, skip, or cancel your subscription anytime.
What happens if the power goes out or the Wi-Fi is down?
The panel has a battery backup, and a cellular connection meaning your home is protected even in the event of a power failure.
